Frequently Asked Questions

You can sign up for specific events and dates through our online booking system. Simply browse our available trips, select your preferred dates, and complete the registration process. Early booking is recommended as popular trips fill up quickly.

Absolutely! Many of our participants join trips solo and make lifelong friendships. Our groups are welcoming and inclusive, making it easy to connect with fellow snow enthusiasts who share your passion for the mountains.

Yes, we offer private group bookings and can customize trips for specific dates. Contact us directly to discuss your requirements, group size, and preferred dates. Private trips may have different pricing and minimum group size requirements.

Transportation arrangements vary by destination. We provide detailed travel information including recommended flights, meeting points, and local transportation options. Some trips include airport transfers, while others require you to arrange your own transport to the meeting point.

Yes, accommodation and local transport during the trip are included in most of our packages. This includes daily transport to ski areas, lifts, and mountain huts. International flights and transport to the meeting point are typically not included unless specifically stated.

Airport pickup is included in some trips and available as an optional service for others. Check your specific trip details or contact us to arrange airport transfers. We'll provide you with all necessary contact information and meeting instructions.

Yes, many participants choose to extend their stay to explore the region further. We can help you arrange additional accommodation and activities. Extended stays are at your own expense and arrangement, but we're happy to provide recommendations.

Skill requirements vary by trip type. We offer programs for all levels from beginners to advanced riders. Check the specific trip description for skill requirements. Our guides will assess your abilities and ensure you're in the appropriate group for your safety and enjoyment.

The number of skiing/snowboarding days varies by trip length and destination. Most trips include 4-6 active days on the slopes, with some rest days for recovery or alternative activities. Check your specific trip itinerary for exact details.

We use a variety of accommodations depending on the trip, including mountain huts, chalets, hotels, and guesthouses. All accommodations are carefully selected for comfort, location, and authentic mountain atmosphere. Shared rooms are standard, with private room options sometimes available.

Private rooms may be available for an additional supplement, subject to availability. We'll do our best to accommodate single room requests, but this isn't always possible in mountain huts or during peak seasons. Contact us when booking to discuss options.

Most trips welcome participants aged 18 and above. Some family-friendly trips accept younger participants when accompanied by adults. Specific age requirements are listed in individual trip descriptions. Contact us for youth or family trip options.

Most trips include breakfast and dinner, with lunch often available at mountain restaurants (at your own expense). We accommodate dietary restrictions and preferences when possible - please inform us during booking. Meal arrangements vary by destination and accommodation type.

Budget €30-50 per day for lunches, drinks, souvenirs, and personal expenses. Additional costs may include equipment rental, lift passes (if not included), and optional activities. We provide a detailed expense breakdown with your trip information.

Essential gear includes appropriate ski/snowboard clothing, helmet, goggles, and personal items. Equipment rental (skis, snowboards, boots) is available at most destinations. We provide a comprehensive packing list with your trip confirmation, including recommended gear and optional items.

We strongly recommend comprehensive travel insurance covering trip cancellation, medical expenses, and winter sports activities. Many standard policies exclude skiing/snowboarding, so ensure your policy specifically covers winter sports. We can recommend suitable providers upon request.

Trips are confirmed once minimum group sizes are met, typically 2-4 weeks before departure. In rare cases of insufficient bookings or extreme weather conditions, we may need to reschedule or cancel. We'll notify you immediately and offer alternative dates or full refunds.

Yes, you can cancel your booking. Cancellation terms depend on how far in advance you cancel. Please refer to our terms and conditions for detailed cancellation policies and refund schedules. We highly recommend travel insurance to protect your investment.