General Trade Terms and Conditions

www.snowbusters.eu

1. Basic Regulations

These General Trade Terms and Conditions stipulate rights and duties between the Provider and further quoted services by the company Rockbusters s.r.o., address: Klíšská 100/165, Klíše, 400 01, Ústí nad Labem, Identification Number (IN) 06675603 ("Provider") and the purchaser using the services of the Provider ("Client") regarding providing services stated below.

A contractual relationship between the Provider and the Client ("Contract") is created by online purchase on the website, by crediting a full payment or a deposit for services to the Provider's bank account.

A Client or a Purchaser is any participant in the ordered services as well as the person who ordered or booked the services.

By Services or Activities, the Provider means providing sporting services in the field of rock climbing, skiing, and snowboarding and services connected with these.

2. Bookings and Reservations

The Client can book the services through the Provider's website, over the telephone, or in person. In case of booking, the Client must provide a valid reservation code or other information needed for the verification of the booking if required by the Provider or his staff.

3. Payment

The Purchaser is obliged to pay for the services the amount listed on the price list; the up-to-date price list is published on the Provider's website or on the spot. The due date of the payment or the deposit is agreed on individually in the agreement or quoted on the Provider's website.

4. Liability Waiver

The Provider is obliged to inform the Clients that the services are not suitable for children under eight years of age, people with heart conditions, people with epilepsy, people with high blood pressure, people with fear of heights, and people with similar health conditions. Clients are participating at their own risk and responsibility. The Provider pledges to give the Clients specific training in technique, security, equipment, and other conditions connected with the services. The Provider is responsible for inspecting the equipment to be used.

The Provider is not responsible for equipment not provided to the Clients by themselves. This includes the equipment the Clients borrowed elsewhere or their own equipment, etc.

The Provider has no liability in case the Client conceals or does not provide information about his/her health conditions and complications that could cause injury or death.

Wearing a helmet is recommended during the whole time of the action (the outdoor activities) with no exception. Not complying with this recommendation is at the Client's own risk.

The Provider has no liability for Clients who decide not to obey the instructions given by the Provider or his staff. The Provider has no liability for Clients acting in a dangerous or harmful way either to themselves or to others.

The Provider has no liability for private and independent activities not arranged and provided by the Provider. The Provider does not arrange health and travel insurance and has no liability for any medical and other expenses and problems arising from not suitable travel or backcountry skiing & snowboarding insurance.

The Provider strongly recommends arranging insurance covering backcountry skiing & snowboarding such as Alpenverein or World Nomads. (http://www.alpenverein.at/portal/index.php, https://www.worldnomads.com/).

The Clients give up the possibility to press charges against the Provider, his staff, and other people acting in the Provider's name, regarding real or consequent damage of any sort, known or unknown, expected and unexpected, resulting from or connected in any way with the provided services and the Clients' participation in the services.

All claims and litigation arising from these trade terms and conditions and during the activities shall be governed by the Czech legal system and will be arbitrated by a Czech court with territorial jurisdiction.

The Provider is not accountable in any way for the weather during the planned activity. In case of bad or not suitable weather, the Provider can cancel, postpone, or re-plan the activity. If the Provider has to cancel the whole trip/camp before its start due to unfavourable weather conditions, the Client will receive a credit for a future trip/camp of the Provider or a partial refund (the price minus the expenditures spent while organizing the activity). Once the trip/camp has started, no refunds are provided for any days or activities changed, shortened, or cancelled due to unfavourable weather conditions.

5. Responsibilities of the Provider

The Provider is responsible for all the material and equipment he/she lends or provides to the Clients for the activity (excluding manufacturing defects).

The Provider is responsible for all the instruction provided by his guides/instructors during the whole activity.

In the case of an accident, the Provider provides adequate assistance.

6. Duty of Confidentiality

During the activity and in connection with it, business practices of the Provider, his know-how, etc. can be disclosed or revealed in any way to the Clients. The Clients agree and accept that any of such information is confidential and the Provider is the sole and exclusive owner of this intellectual property and protected information. Disclosing this type of information to any third party (especially to a direct competitor) is strictly forbidden and will be heard before the court.

Clients take into account that all the information and the know-how of the Provider are protected and that the Provider would be financially damaged if the protected information were disclosed to a third party.

7. Personal Data

Personal data will be used solely for the performance of the concluded contract, including the booking of the services or their changes. Personal data will be processed for the needs of the performance of the contract.

The Clients have the right to access and correct their own personal data, as well as other legal rights lawfully connected with these data. The Clients also have right to withdraw from their consent for processing personal data in a written form at any time. Clients' personal data are kept in accordance with applicable laws and regulations of the Czech Republic, specifically with the Act on Personal Data and Protection (Act. no. 101/2000 Sb., as amended). All the data acquired from the Clients are used solely for internal use of the Provider, and they are not disclosed to a third party. The Provider can send the Clients information about planned activities of the Provider (e.g. discounts, activities, services, etc.).

8. Prohibited Behaviour

Aggressive behaviour and using drugs and alcohol are not tolerated during the activity. Persons under the influence of drugs or alcohol are not permitted to participate in the activities. The Provider reserves the right to ban participants from continuing or starting activities should the above-mentioned situation arise. The Provider can do so without monetary compensation to the Client.

In case the Client damages the equipment, he/she is obliged to compensate the Provider for the damage incurred.

9. Health Complications

In case of health complications, the Provider has a first aid kit and, if needed, emergency medical services can be called. If the Client doesn't feel well during the activity due to an asthma attack or fear of heights, he/she can ask the staff to terminate the activity. The Provider has the right to terminate the activity at any time he/she considers it appropriate. If the Client suffers from any of the above-mentioned health conditions and participates in the activities regardless, the Provider is not liable for any health complications or financial loss arising from those.

10. Return Policy

The Provider is responsible for the provided services to be of the stipulated quality and to be carried out in accordance with the agreement, namely that the provided services correspond with the description of the services.

Complaints regarding the services provided may be submitted in the course of the provision of such services. The hidden defects must be claimed immediately after the Client learns about them. The defects must be claimed no later than six months after the services were provided.

In case the services were improperly provided, the Client has the right to a rectification free of charge. In case the rectification is not possible, the Client has the right to an adequate discount on the services or to a full refund.

The rights from improperly provided services do not apply to the Client in case the Client was aware of the defects before the services were provided or if the Client caused the defect him/herself.

The return policy must be exercised immediately after detecting the defect.

The return policy can be exercised by email, in a written form or in person in the Provider's office.

The starting moment of exercising the return policy is the moment the Provider was informed about the occurrence of the defect and the right to liability for improperly provided services was put into effect.

The Provider deals with the received complaints immediately, and at the latest within thirty days from the day of the exercising of the complaint. The Provider will send the Client a written confirmation about the processing and execution of the complaint.

In case of a disputable complaint, the Provider will decide on its acceptance within three working days from the date of the exercising of the complaint.

The Conditions for Termination of Contract and Refund

• In case the contract is terminated more than a month before the start date of the activity, the Client will be fully refunded.
• In case the contract is terminated more than a week and less than a month before the start date of the activity, the Provider keeps 50% of the price.
• In case the contract is terminated less than a week before the start date of the activity, the Client is not eligible for any refund.
• In case of a sudden and unexpected incident (e.g., injury, sickness), the payment can be transferred to another activity/action of the Provider that takes place within six months from the date of the initial activity/action.
• No refunds are provided for camps purchased at a discount through a third party. Cancellations made 30 days in advance of a camp will be held as a credit to be used for any Snowbusters trip or camp for 6 months from the cancellation date.

11. Final Regulations

By sending an order (i.e., proposal for conclusion of the contract), the Purchaser confirms that he/she is familiar with these trade terms and conditions and that he/she fully agrees with them in their entirety. The Purchaser is obliged to present the content of these trade terms and conditions to all the Clients participating in the activities.

These trade terms and conditions form an integral part of the contract.

People younger than fifteen years of age can participate only when accompanied by their legal representative.

In case of resolving a dispute arising from this contractual relationship, the consumer can appeal to CTIA (The Czech Trade Inspection Authority) in terms of extrajudicial resolution of disputes within one year. Further information can be obtained at www.coi.cz or at the address: Česká obchodní inspekce, Štěpánská 567/15, Praha 2, 120 00, phone number: +420296 366 360. Proceedings of CTIA abide by Act n. 634/1992 Sb., on the Protection of Consumers.

In case of conclusion of the contract online, the consumer can appeal with their claim and requests to the Online Dispute Resolution Platform (ODR platform) in terms of extrajudicial resolution. The consumer can do so online at http://ec.europa.eu/consumers/odr/. The contact place for resolving disputes online in the Czech Republic is the European Consumer Centre (ESC): www.evropskyspotrebitel.cz, email: esc@coi.cz. The email of the Provider in case of extrajudicial resolution of disputes is info@rockbusters.net.

If the contract was concluded by the distant means of communication (either online or by phone), the consumer can withdraw from the contract within fourteen days of conclusion of the contract. Withdrawing from the contract is not possible after completing participation in the activities.

These trade terms and conditions and the contract between the Provider and the Purchaser are governed by Czech law, and disputes arising from these will be arbitrated by a Czech court with territorial jurisdiction.

These trade terms and conditions are valid from 1 November 2017.

Rockbusters s.r.o.
Klíšská 100/165
Klíše
400 01 Ústí nad Labem
Identification Number (IN) 06675603