FREQUENTLY ASKED QUESTIONS



  • HOW CAN I SIGN UP FOR PARTICULAR EVENT, DATES?

    Go to our FULL CALENDAR and choose the event and dates you like and follow BOOK NOW / BOOK ONLINE buttons. And maybe read all the info before you pay ;) You can consult the suitability for you personally if you are not 100% sure. We are happy to answer all of your questions. In the moment you book (make an inquiry only) we will be in touch by email and send all necessary info and sort everything personally.

  • CAN I COME ON MY OWN?

    Yes, of course you can. All our pre-set dates are available for lonely travelers . The beauty of a Snowbusters trips is that you will make new skiing and snowboarding friends from all over the world. Many of our clients come alone, but they certainly don’t feel that way when they leave.

  • IS IT POSSIBLE TO BOOK A PARTICULAR TRIP FOR DIFFERENT DATES AND ORGANIZE IT EXCLUSIVELY FOR MYSELF?

    Yes, we are flexible and happy to sort things out. If you are a small group or family feel free to reach out to set special dates closed only for yourself. Minimum number of 3 participants must be reached though (or price will be adjusted).

  • IS THE TRIP GUARANTEED?

    Our ski and snowboard trips and courses do requiry min. amount of 3 participants. See info for each date or check directly with us. We are happy to answer all of your questions.

  • HOW DO I GET THERE?

    You will travel to the airport corresponding to the various trip locations (found on the trip information page) where Snowbusters can organize rental cars for you or share with other participants.

  • IS ACCOMMODATION AND LOCAL TRANSPORT INCLUDED IN PRICE?

    Officially we cannot include it into the price as we are not a travel agency. But we do offer basic accommodation FREE OF CHARGE.

  • WILL SOMEONE PICK ME UP FROM THE AIRPORT?

    Depending on the trip location you will either be picked up from the airport or at an agreed upon location. You will receive communication prior to departure explaining how the pick up will work for you and the other clients on the trip. There is no need to worry, you will be instructed very closely about whole transportation to our meeting point / your accommodation.

  • CAN I EXTEND MY TRIP?

    Of course. We will be more than happy if you do so. Most of our trips and courses are planned for multiple weeks or there is something planned after. Consult straight with us.

  • WHAT IS THE MINIMUM SKILL REQUIREMENT FOR THIS TRIP?

    There are different level trips / courses so please see the details for each date and event on its landing page or consult it straight with us.

  • HOW MANY DAYS ARE WE SKIING OR SNOWBOARDING?

    It is individual for each trip / course so please see the details for each date and event on its landing page. Anyway we are there to get you riding as much as possible and you can expect nothing less than full days of skiing and snowboarding. If you need a rest day, it is totally up to you.

  • WHAT ARE THE ACCOMMODATIONS LIKE?

    We do include accommodation in local facilities as self catering apartments, hostels, hotels, … Do not count with luxury but normal standards are always fulfilled. Check more detailed information for each date or check directly with us. We are happy to answer all of your questions.

  • CAN SOLO TRAVELERS GET THEIR OWN ROOM/TENT?

    If you cover the costs it is no problem to organize the room/tent on your own. Please make sure we know ahead of time.

  • ARE THERE ANY AGE RESTRICTIONS?

    Children under 15 years old need to be accompanied by an adult. Children under 18 need to provide a signed agreement/statement from their parents that they agree and know what their kids are doing, where and with whom.

  • IS FOOD PROVIDED?

    Although there is no common food included in the price we do make sure there are good dining options around.

  • HOW MUCH EXTRA MONEY SHOULD PEOPLE BUDGET?

    It all depends on your personal consumption but 300€ to 500€ should be enough.

  • WHAT GEAR DO I NEED TO BRING?

    For the trip you will need to bring your ski or snowboard equipment, clothes and other belongings you normally use (please check individual events/dates). The list of necessary equipment will be provided through email.

  • SHOULD I PURCHASE TRAVEL INSURANCE? IF SO, DO YOU HAVE A RECOMMENDED PROVIDER?

    EVERY PARTICIPANT HAS TO HAVE TRAVEL AND SKIING/SNOWBOARDING INSURANCE FOR THE TIME OF SNOWBUSTERS TRIP. We recommend becoming a member of Austrian Alpine Club

  • CAN I CANCEL THE TRIP?

    Yes, you can cancel the trip. Here is our cancelation policy.

    • In case the contract is terminated more than a month before the starting date of the activity the Client will be fully refunded.
    • In case the contract is terminated more than a week and less than a month before the starting date of the activity the Provider keeps 50% of the price.
    • In case the contract is terminated less than a week before the starting date of the activity the Client is not eligible for any refund.
    • In case of a sudden and unexpected incident (e.g. injury, sickness ) the payment can be transferred to another activity/action of the Provider that takes place within six months from the date of the initial activity/action.
    • No refunds are provided for camps purchased at a discount through a third party. Cancellations made 30 days in advance of a camp will be held as a credit to be used for any Rockbusters’ camp for 6 months from the cancellation date.
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